Terms of service

Last updated: 12 November 2026

1. Who we are

This website, elyxknitlinen.shop, is operated by DAVID SARAY, Česká 1021, 434 01 Most, Czech Republic. You can reach us at support@elyxknitlinen.shop or +420 737 497 599.

2. Using this website

By placing an order you confirm that the information you give us is accurate and that you are able to enter into a binding contract. You agree not to use the website for unlawful purposes or in a way that damages the store, its content or other customers.

3. Products and descriptions

We describe every item as accurately as we can, including fabric, fit and measurements where available. Colours may look slightly different depending on the screen you use. Our range consists of tops, blouses and trousers.

4. Prices and payment

Prices are shown in the currency selected at checkout and include VAT where applicable. Shipping is calculated from the delivery distance and the parcel weight and is displayed before payment. We may change prices at any time, but a price change never affects an order that has already been confirmed.

5. Orders and acceptance

An order becomes binding when we send the confirmation email. We may decline or cancel an order if the item is unavailable, if the price was clearly listed in error, or if we suspect fraud. In that case any amount already paid is refunded in full.

6. Delivery

Orders are processed within 1-3 business days and the estimated delivery time is 15 business days from dispatch. Delivery times are estimates and are not a guaranteed date. Risk passes to you on delivery.

7. Returns and cancellations

Returns are accepted within 14 days of delivery and orders can be cancelled until they are fulfilled. The full conditions, including how to start a return and how refunds are paid, are described in our Refund Policy, which forms part of these terms.

8. Liability

We are responsible for the website and for the items we sell. We are not liable for indirect losses, and nothing in these terms limits rights you have under mandatory consumer law.

9. Intellectual property

The texts, photographs, logo and layout of elyxknitlinen.shop belong to DAVID SARAY and may not be copied or reused without written permission.

10. Governing law

These terms are governed by the laws of the Czech Republic, and the courts of the Czech Republic have jurisdiction. Consumers keep the protection of the mandatory rules of their own country of residence.

11. Changes

We may update these terms; the version published on this page at the time of your order applies to that order.