Shipping policy

Last updated: 12 November 2026

Order processing

Orders placed on elyxknitlinen.shop are prepared by DAVID SARAY within 1-3 business days. Orders placed after 16:00 on Friday, at the weekend or on a public holiday in the Czech Republic start processing on the next business day.

Delivery time

Estimated delivery time is 15 business days from dispatch. The estimate covers production handling and the carrier transit time; remote destinations may take slightly longer. The tracking number is sent by email as soon as the parcel is handed to the carrier.

Shipping cost

Shipping is calculated at checkout from the delivery distance and the weight of the parcel, so the amount depends on where you live and how many items you order. The exact price is always shown before you pay; no additional charges are added afterwards.

Customs and import duties

Orders are shipped from the Czech Republic. Deliveries outside the European Union may be subject to import duties or taxes charged by your local customs office; those charges are the responsibility of the recipient.

Lost or delayed parcels

If the tracking has not updated and the parcel has not arrived, contact support@elyxknitlinen.shop within 7 days of the estimated delivery date so that we can open a carrier investigation.

Damaged parcels

If the parcel or an item inside it arrives damaged, contact support@elyxknitlinen.shop within 48 hours of delivery with photos of the packaging and the item. We send a replacement or refund the order.

Contact

DAVID SARAY, Česká 1021, 434 01 Most, Czech Republic. Email support@elyxknitlinen.shop, phone +420 737 497 599.