Refund policy

Last updated: 12 November 2026

Returns and refunds

DAVID SARAY sells clothing through elyxknitlinen.shop. This policy explains how returns, refunds and order cancellations work for orders placed on this website.

Return window

You may return most items within 14 days of the delivery date shown on the carrier tracking record. Items must be unworn, unwashed and returned with their original tags attached. For hygiene reasons we cannot accept items that have been worn, altered or damaged after delivery.

How to start a return

Email support@elyxknitlinen.shop with your order number and the item you would like to return. We answer return requests within 1 business day and send you a prepaid return label together with the return address. Returns sent without contacting us first cannot be matched to an order and may be refused.

Refunds

Once the returned item reaches us we inspect it within 3 business days and issue the refund to the original payment method. Your bank may need up to 10 business days to show the amount on your statement.

Cancellations

Orders can be cancelled free of charge until they are fulfilled. Write to support@elyxknitlinen.shop as soon as possible; if the parcel has already left our warehouse, please use the return process instead.

Damaged or faulty items

Please check the parcel when it arrives. If an item is damaged, faulty or not what you ordered, contact us at support@elyxknitlinen.shop within 48 hours of delivery and attach photos of the item and the packaging. We arrange a replacement or a full refund, including the return shipping cost.

Lost parcels

If the tracking has not moved and the parcel has not arrived, contact us within 7 days of the estimated delivery date. We open a carrier investigation and send a replacement or refund once the parcel is confirmed lost.

Questions

DAVID SARAY, Česká 1021, 434 01 Most, Czech Republic. Email support@elyxknitlinen.shop or call +420 737 497 599.